Lifecycle Commitment Service
HOTEVO INNOVATIONS SDN. BHD.
Offering excellent lifecycle service support has always been a top priority at Hotevo Innovations Sdn. Bhd. As a service innovator, our outstanding customer service is what drives customer acquisition and retention. We provide customer service via our online customer service centre and our local distributor network within each country.​
Our industry-leading customer service team are available round the clock to rapidly diagnose and resolve technical problems, and as well as proactively plan for future support, with the goal of reducing your long-term maintenance cost.
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Standard Service Level Agreements
Get the coverage that is most suited to your business needs. While new Hotevo™ products are backed by our standard warranty, we also offer a selection of service level agreements(SLA) that provide additional features designed to help you increase operational efficiencies and reduce downtime. Our SLAs are the ideal way to keep your system current with the latest software and hardware release to simplify your overall maintenance planning.
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Dedicated SLA Program Management
For large and complex SLA, we offer dedicate program managers to facilitate the delivery service to you. The SLA program manager become your advocate by ensuring the availability of resources against committed response times, coordinating planned maintenance activities, escalating critical cases inside Hotevo™ for faster resolution, and actively communicating status on all open issues
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Customized SLA Features
Hotevo™ can work with you to develop customized SLA features such as remote problem diagnosis, preventive maintenance, training plans, software migration, on-site critical spares kits, third party product support, and SLA program management. These and other features enable us to create support program to meet your specific requirements.